Like many manufacturers, we're experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. Unfortunately, that's left some of our most popular products out of stock, which we're genuinely bummed about. We're doing everything we can to keep production moving, but some supply issues are simply beyond our control. If there's a particular product that you're really after, we encourage you to take these approaches:
Sign up for Back-in-Stock Emails
This is the best way to get notified whenever we receive new inventory. You can sign up on any product page, and we'll send out an email any time new stock arrives.
Check Your Local Dealers
We've tried to keep our local stores supplied as best as possible. On every product page we have a "Find in Store" button for local inventory and a "Find Online" option for our online partners. If we're out of stock, it's worth a check to see if they have it.
At this time we're unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. As such we encourage you to hold your product availability questions so they can focus on helping others get back outside with their favorite gear!
Every piece of Therm-a-Rest gear is designed to endure the rigors of your time in the backcountry. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty.
Better Sleep Guarantee
All Therm-a-Rest sleeping bags and quilts are also covered by our Better Sleep Guarantee. When you wake up on a Therm-a-Rest sleeping bag or quilt, we're confident you'll wake up feeling better than ever. If you are not completely satisfied, return it within three months with the original receipt of purchase and we will give you a full refund- no questions asked.
To get your gear repaired, start a warranty claim or to learn more, visit Therm-a-Rest Warranty for more info.
