Cascade Designs Inc. and Cascade Designs Ltd. are the parent company of MSR, Therm-a-Rest, Platy, SealLine and PackTowl outdoor brands.
If you’re located in the United States or Canada: please contact support through our portal.
If you’re located outside of the United States or Canada, please contact the regional distributor located in your region from the chart below. The independent distributor may be able to help with warranty issues, ordering parts or answering questions – there may be a fee associated with any parts requests. There may be some limitations with what the independent distributor in each country will be able to assist with. We advise that if you’re experiencing an issue, the best option is always going to be to return the item to the place of purchase.
Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty
charges. To ensure no charges are incurred, please work with your shipper.
VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be
returned.
The most consistent returns method is using our collection centre in the UK to avoid any possible
charges or delays.
Israel
Lapidot Outdoor Equipment
Oren St, 4Hi Port, Industrial Area Shoham P.O.BOX 8033Shoham 6085002
Please be advised that due to Brexit, direct returns from the UK to Ireland may incur VAT and Duty
charges. To ensure no charges are incurred, please work with your shipper.
VAT and Duty will not be paid by Cascade Designs Warranty department and your product will therefore be
returned.
The most consistent returns method is using our collection centre in the UK to avoid any possible
charges or delays.
