Warranty & Repair

Gear belongs in your pack and on the trail, not in a landfill.

Our products are built to withstand the rigors of a life outside and we stand behind the quality of every product we make. If you need to repair a Therm-a-Rest product, we will do everything we can to repair or warranty it as quickly as possible.

International Customers: For customers seeking help with a warranty or repair outside the United States and Canada, please consult our International Distributor listings.

Repairs

  • What can be repaired

    MATTRESSES

    Our repair technicians can find and repair punctures, replace valves and reseal the seams on your mattress.

    SLEEPING BAGS, QUILTS AND BLANKETS

    We are able to mend small holes in the fabric of your insulation and repair or replace zipper sliders.

    TENTS

    The repair team can mend tears in the fabric or mesh of your Therm-a-Rest tent and repair bent or broken tent pole segments.

    COTS

    Our repair technicians can repair pole segments and replace cot feet.

    CHAIRS

    We are able to replace the chair stays or poles on all of our collapsible camp chairs.


  • Cleaning

    Your gear must be cleaned before it is sent to our repair technicians. A dirty mattress may be returned to the sender before repairs can be made.


  • Cost

    In order to get you back on the trail as soon as possible, we will repair your damaged item, ship it back to you, and invoice you separately for repairs up to $50.

    MATTRESSES

    We charge $20 to patch up to 10 punctures on your mattress.

    SLEEPING BAGS, QUILTS AND BLANKETS

    Zipper sliders are normally replaced at no charge. Other damage may be repaired for a reasonable fee. Please contact our Customer Service team for an estimate.

    TENTS

    Broken tent poles (and fabric damaged by broken poles) are normally repaired at no charge. Other damage to fabric may be repaired for a reasonable fee. Please contact our Customer Service team for an estimate.


  • Shipping

    Allow 3-4 weeks for your gear to be processed, repaired and returned. We recommend using a carrier that offers tracking and insurance such as UPS or Fed Ex. If you have any questions about the status of your repair/return, please contact us with your Return Authorization Number for easy tracking.


  • Create a Return Authorization Number

    Please fill out this form to create a Return Authorization (RA) Number.

    Place this number along with your name and the return address on the outside of the package used to ship the item to our service center. Include a note with a short description of the problem, your name, shipping address and daytime phone number. Be sure to enter an email address to receive repair updates. We do not sell or share your information with anyone else.

Warranty

  • Therm-a-Rest takes pride in offering the highest-quality camp products and we stand behind every piece of gear that we make. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty.

  • Should your Therm-a-Rest product be found defective under this warranty, Cascade Designs, at its option, will repair or replace it. Mattresses older than two years from the date of manufacture may be replaced with a cosmetically irregular mattress.

  • Shipping charges to an Authorized Repair Center for a damaged product are not covered and are the responsibility of the customer. Return shipping charges for the repaired product will be covered.

  • Create a Return Authorization Number

    Please fill out this form to create a Return Authorization (RA) Number.

    Place this number along with your name and the return address on the outside of the package used to ship the item to our service center. Include a note with a short description of the problem, your name, shipping address and daytime phone number. Be sure to enter an email address to receive repair updates. We do not sell or share your information with anyone else.

  • Normal wear, puncture, abrasion, misuse, alteration, abuse or taking apart of the product is not covered. If your Therm-a-Rest product has repairable damage or wear not covered by your warranty, Therm-a-Rest will complete the repairs for a reasonable fee.

  • Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow this exclusion or limitation of incidental or consequential damages, so the above limitations may not apply.

  • Therm-a-Rest sleeping bags are covered under the Better Sleep Guarantee. When you wake up on a Therm-a-Rest sleeping bag, we're confident you'll wake up feeling better than ever. If you are not completely satisfied with your sleeping bag, return it within three months and we will give you a full refund- no questions asked.

Our Customer Service Team

  • FAQ's

  • Mattress Owners Guide