Shipping & Delivery

Therm-a-Rest Built in the USA

Shipping FAQ

When will my order ship?

All orders begin processing once placed. Occasionally there are weather delays outside of our control that prevent our carriers from being able to make their scheduled pick-ups.

For ground shipping, orders typically ship out within 48 business hours and typically arrive within 3-7 business days in Canada.

Once your order is picked up by the carrier and leaves our facility, you’ll receive an automated email with tracking information. If you didn’t receive this email, please check the spam/promotional folder of your inbox.

How can I track my shipment?

Once your order is picked up by the carrier and leaves our facility, you’ll receive an automated email with tracking information. If you didn’t receive this email, please check your spam/promotional folder of your inbox.

What are your estimated delivery times for Ground, 2-Day, or Overnight shipping?

Ground Shipping

Ground shipping typically arrives within 3-7 business days.

2-Day (+1 Maritimes)

Orders placed before 10am Pacific Standard time will ship out the same business day, otherwise they will ship out the following business day. Orders placed after the 10am cutoff on Friday or during the weekend won’t ship out until the following Monday or the next business day (if Monday is a holiday). *

*Reminder to add one day for the Maritimes.

Overnight (+1 Maritimes)

Orders placed before 10am Pacific Standard time will ship out the same business day, otherwise they will ship out the following business day. Orders placed after the 10am cutoff on Friday or during the weekend won’t ship out until the following Monday or the next business day (if Monday is a holiday). *

*Reminder to add one day for the Maritimes.

What are your shipping rates?

We offer free ground shipping via FedEx in Canada on orders over $50 (before tax). Otherwise, all shipping rates are calculated based on weight, size, zip code and speed (Ground, 2-Day or Overnight). All rates are quoted during checkout, depending on the items ordered.

*Some accounts are not eligible for free shipping (Pro Sales Program).

What carrier do you ship with?

In Canada, the carrier can vary. We always select the fastest option for the price for our customers based on the shipping location.

Where can you ship to?

We can ship directly to customers within Canada and the United States.

We do not ship to freight forwarders. Orders being placed for foreign export such as the use of a freight forwarding service will be canceled. To purchase our products outside of Canada please inquire with a local retailer or see our international distributors page for a regional contact.

Do you ship to PO Boxes?

Yes. All orders with a PO Box address will be shipped via Canada Post.

Do you ship to Canadian military addresses?

Yes. We can ship to Canadian military addresses. Please include all of the following details in order to ensure successful delivery.

Include the mess or section number, name of the unit, operation, or ship.

  • Write the PO box number along with “STN FORCES.”
  • On the last line, write the city, province or territory, and postal code.

Example:

John Doe

Mess #19 HMCS Calgary

PO Box 5048 STN FORCES

Victoria, BC V8P3R2

What are your shipping holidays?

What are your shipping holidays?

In Canada

Our warehouse is closed and will not ship orders on weekends or on the following holidays in 2023:

New Year’s Day

Family Day – February 20

Good Friday

Victoria Day

Canada Day – July 3

Civic Holiday

Thanksgiving Day – October 9

Remembrance Day

Christmas Day

Boxing Day - December 26th

What are your shipping hours?

We have two warehouses: one in Kamloops, BC that ships all our Canadian orders; one in Reno, NV that ships all our United States orders.

Both warehouses have standard business hours on a Monday – Friday schedule.

Why was my order canceled?

On rare occasions, our inventory may be off and we accidentally oversell an item. When this occurs, we may have to cancel that item from your order. If there are additional items on the order that are not affected, we will ship the remaining items.

Should this happen, we will not charge you for the canceled item(s). Any credit card authorizations will disappear within 1-3 days (typically sooner, though it depends on the card holder’s bank).

How do I cancel my order?

Once you click submit, your order begins processing and can’t be changed or cancelled. Items that are in new and unused condition can be returned within 30 days of purchase.

Should you need to reach out to us please do so as soon as possible via our Customer Service Portal, and write “Order Issue” in the subject line.

Please note, our Customer Service staff are not available on weekends. We will do our best to respond as soon as possible during our business hours.

Where should I ship my return?

Please visit our Online Sales Returns page to receive a Return Authorization number, instructions, and a return address to ship to.