Like many manufacturers, we're experiencing unavoidable disruptions to our supply chain coupled with increased demand for our best-in-class outdoor gear from folks looking for new socially distanced adventures. Unfortunately, that's left some of our most popular products out of stock, which we're genuinely bummed about. We're doing everything we can to keep production moving, but some supply issues are simply beyond our control. If there's a particular product that you're really after, we encourage you to take these approaches:
Sign up for Back-in-Stock Emails
This is the best way to get notified whenever we receive new inventory. You can sign up on any product page, and we'll send out an email any time new stock arrives.
Check Your Local Dealers
We've tried to keep our local stores supplied as best as possible. On every product page we have a "Find in Store" button for local inventory and a "Find Online" option for our online partners. If we're out of stock, it's worth a check to see if they have it.
At this time we're unable to share updated timelines for re-stocks on specific products as things are changing quickly and unpredictably. Our customer service team is dealing with a significant backlog of questions, repairs, and warranties that are keeping them busy. As such we encourage you to hold your product availability questions so they can focus on helping others get back outside with their favorite gear!
Le top du top des NeoAir®, le Topo Luxe assure une chaleur et un confort exceptionnels.
Un confort exceptionnel : avec 10 cm (4 po) d’épaisseur stable, le Topo Luxe est le plus épais des matelas NeoAir.
Chaleur et stabilité : la technologie brevetée utilise deux couches superposées de cloisonnements triangulaires pour créer une surface stable qui minimise les pertes de chaleur.
Compacte : isolation thermique sans matériaux de garnissage volumineux, pour se faire tout petit une fois roulé.
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avec deux valves anti-retour, une pour le gonflage et l’autre pour le dégonflage, le système de valves TwinLock permet de monter et de lever le camp en un rien de temps.
Plusieurs tailles disponibles : différentes tailles, y compris un modèle standard de grande largeur, pour trouver la taille appropriée à vos besoins quand vous partez à l’aventure.
Sac-pompe, sac de transport et trousse de réparation inclus.
Le NeoAir Topo Luxe donne un nouveau souffle à la gamme de matelas légendaires NeoAir. Avec une impressionnante épaisseur de 10 cm (4 po), le Topo Luxe est le plus épais de tous nos matelas NeoAir pour la randonnée. Le Topo Luxe se fait tout petit dans le sac et une fois gonflé, il offre un maintien et une chaleur douillette grâce à notre technologie , qui assure le meilleur rapport chaleur-poids parmi les matelas gonflables. Disponible en plusieurs tailles, y compris un modèle standard de grand largeur, le Topo Luxe est équipé du système haute performance avec deux valves spécifiques pour un gonflage et un dégonflage ultrarapides. Comme tous les matelas Therm-a-Rest, le NeoAir Topo Luxe est fabriqué localement pour assurer la qualité et minimiser l'impact sur l’environnement. Le matelas est livré avec un sac pompe pour économiser votre souffle, un sac de transport compact et une trousse de réparation sur le terrain.
What’s the difference between Triangular Core Matrix™ construction and ContourCore Matrix™ construction?
Will the NeoLoft fit in my tent?
Check the floor dimensions of your tent to see if they will accommodate the extra width of a NeoLoft pad. Lengthwise, every NeoLoft size will fit in the typical backpacking tent.
The floor dimensions of most 2-person backpacking tents are typically 50-52 in (127-132 cm) wide by 88-90 in (223-229 cm) long. If your 2-person backpacking tent is 52 in (132 cm) wide, then it will fit two Regular Wides or two Longs, or one of each. If your 2-person backpacking tent is 50 in (127 cm) wide, two of the wider NeoLofts will bulge slightly against the sides, but it will easily fit one Regular Wide or Long and one Regular.
Is the NeoLoft™ a NeoAir® sleeping pad?
No it’s not; we borrowed the ‘Neo’ moniker due to similarities in the internal constructions of the NeoLoft and the NeoAir pads. The NeoAir uses Triangular Core Matrix construction and the NeoLoft has ContourCore Matrix construction.
Why is the NeoLoft wider and longer than other pads even though they are the same size (Regular, Regular Wide, Large)?
A Regular Wide NeoLoft measures 26 in x 73 in (66 cm x 185 cm), whereas a Regular XLite™ NXT measures 25 in x 72 in (64 cm x 183 cm). The NeoLoft’s 3D construction utilizes a sidewall band that attaches the top and bottom fabric. The sidewalls bulge out a bit when inflated, adding a touch of extra length and width.
How should I inflate my self-inflating pad the first time?
For best performance, inflate your self-inflating pad with air by breath or pump and sack and leave the mattress fully inflated for 2-4 hours before your first use.
How do I inflate my self-inflating pad during winter?
In freezing conditions, avoid breath inflating your self-inflating pad. The moisture from your breath can freeze inside the mattress. The mattress may self-inflate slower in cold weather. Use a pump sack or electric pump if the pad needs additional air.
How Does a Self-Inflating Sleeping Pad Work?
Self-inflating sleeping pads rely on the compressible and rebound-able open cell foam cores to self-inflate. The atmospheric pressure around the pad pushes air into the rebounding open cells when the valve is opened. Check out our blog post for more information.
How Long Should it Take for My Pad to Self-Inflate?
Generally, it takes 5-15 minutes for any of our self-inflating pads to inflate on their own. That 10-minute variance range is probably due to one of the following factors: core construction, trained compression, elevation and temperature. We find the most significant factor is trained compression (i.e. if your pad is new and has been factory rolled on the shelf for some time or stored rolled up for a few months). Check out our blog post to find out why.
Why Doesn’t My Self-Inflating Pad Inflate All the Way?
Self-inflation begins when the valve is opened and ends when equilibrium is reached between the atmospheric pressure outside the cells and the air pressure within the cells pushing the other way. In our experience, most users’ comfort level requires more air than the equilibrium level, which is why self-inflating pads don’t inflate “all the way.” Check out our blog post for more information.
How should I store my sleeping pad?
Self-Inflating: We recommend storing the mattress unrolled and fully inflated in a dry place with the valve open. This will ensure the foam self-inflates faster when camping. Storage for a prolonged time in a damp space may cause mildew damage which is not covered by our Limited Lifetime Warranty.
NeoAir: We recommend leaving the valve open and storing your mattress rolled tight in a stuff sack to protect it from dirt and sharp objects.
What is the best way to clean my sleeping pad?
Regular cleaning will extend the life of your mattress, especially if you sleep in direct contact with its surface.
Do not put your mattress in the washing machine. Cleaning with a hose or in a bathtub is best. Do not forget to close the valve while washing. For general cleaning, a quick scrubbing with Formula 409®, BioClean™ All-Purpose Cleaner, or other general household cleaner is best.
For tree sap, spot clean with a cotton rag soaked in rubbing alcohol. This will take some work and sap will likely leave a stain. However, a dusting with talc or baby powder when you are done should eliminate any residual stickiness.
What should I do if I think my sleeping pad is losing air?
If you think that your NeoAir or self-inflating sleeping pad are losing air, it’s possible that you have a puncture in your pad. If you want to repair your pad at home, check out this blog post. If you’d like to send your pad to our Seattle repair shop, head over to our warranty page.
Quel est le degré de chaleur de mon matelas, et une « norme ASTM », qu’est-ce que c’est?
La norme ASTM est une nouvelle norme d’essai qui permet de déterminer la valeur R d’un matelas de camping. Therm-a-Rest a toujours utilisé la « valeur R » pour évaluer nos matelas, mais cette nouvelle norme permet aux campeurs de faire des comparaisons directes avec les matelas de nos concurrents. Rendez-vous sur ce blog pour des explications détaillées.
What is the benefit of stretch knit fabric on my sleeping pad?
For comfort-conscious campers, we use stretch knit fabric for unrivaled support and superior next-to-skin feel. The fabric conforms to your body to provide supple support as you enjoy your nights under the stars.
Can I replace the valve on my Therm-a-Rest mattress?
Yes. Classic Valve Replacement Kits can be purchased here.
WingLock™ Valve Replacement Kits can be purchased here
If you’re having issues with your TwinLock™ Valve, our warranty & repair team is here to help. Please visit thermarest.com/warranty for more info.
If you’re not sure which valve you have please refer to the graphic below:
How do you inflate and deflate sleeping pads with a WingLock™ Valve?
Watch this video for step by step instructions on how to use the WingLock™ Valve
To Inflate the WingLock™ Valve:
Unroll your sleeping pad and open the valve cap by twisting it counter-clockwise.
Use a pump sack or breath to inflate your pad. The one-way valve will prevent air from escaping.
Continue inflation until the mattress is fully inflated and close the valve by twisting the valve cap clockwise.
To Deflate WingLock™ Valve:
Open the wings to open the one-way valve.
Open the valve cap by twisting counter-clockwise, allowing air to escape
Roll the pad toward the valve end, pushing any remaining air from the pad.
Can I replace my old Therm-a-Rest valve with a new WingLock™ Valve or TwinLock™ Valve?
No. WingLock™ or TwinLock™ Valves cannot be installed on products that originally included a Classic Therm-a-Rest Valve. If you’re not sure which valve you have please refer to the graphic below:
What makes the WingLock™ Valve different from Classic Therm-a-Rest Valves?
Faster Inflation: Larger valve opening and one-way inflation allows three times faster airflow than our classic valve (with a pressurized air supply the Classic Valve flow rate measures to 2.2 standard cubic feet per minute, where the WingLock Valve flow rate measures to 6.5 standard cubic feet per minute, or a 295% difference).
One-Way Inflation: Unique design keeps air from escaping during inflation.
Deflation “Wings”: When it’s time to break camp, open the valve and twist the wings to deflate your pad twice as fast as our classic valve.
What makes the TwinLock™ Valve different from Classic Therm-a-rest Valves?
For our larger pads, we developed the TwinLock™ Valve which utilizes two one-way valves: a one-way inflation valve and one-way deflation valve that allows for five times faster deflation than our classic valve. Watch this video to learn more.
How do you inflate and deflate sleeping pads with a TwinLock™ Valve?
Watch this video for step by step instructions on how to use the TwinLock™ Valve
To Inflate TwinLock™ Valve:
Unroll your sleeping pad and open the “IN” valve by twisting it counter-clockwise.
Use a pump sack or breath to inflate your pad. The one-way “IN” valve will prevent air from escaping.
When the mattress is fully inflated and close the valve by twisting the valve cap clockwise.
To Deflate TwinLock™ Valve
Open the “OUT” valve by twisting counter-clockwise.
The one-way “OUT” valve will keep air from flowing back into the pad.
Roll the pad toward the valve end, pushing any remaining air from the pad.
We offer complimentary FedEx Ground shipping for US orders over $50. Learn More
Orders Shipped in 1-2 Days
We do our best to get all orders out within one business day, Monday through Friday. Learn More
No Hassle Returns
We accept returns within 30 days of purchase. All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning. Learn More
Limited Lifetime Warranty
Every piece of Therm-a-Rest gear is designed to endure the rigors of your time in the backcountry. We offer a Limited Lifetime Warranty on all products, except electronic devices, which have a 2-year Limited Warranty. Learn More
Revue condensée
We Believe in What We Build
At Cascade Designs, we take pride in engineering the highest-quality outdoor gear available, and we stand behind everything we make. Our gear is built to be exceptionally durable and easily repaired. And we back it up with the best service in the industry, all to keep your gear performing for you—and out of landfills.
Return Policy
If you wish to return an item you purchased directly from Cascade Designs, it must be returned within 30 days of purchase.
All returned items must be in new condition. Please be sure no dirt, grass or pet hair is on the item you are returning.
The customer is responsible for shipping returns back to us. Please be sure to ship the package with a carrier that can provide tracking and insurance. Cascade Designs cannot replace items lost during return shipping if proof of tracking is unavailable.
Instructions for Returns
Package the item you are returning or exchanging and attach the shipping label which includes your RMA number to the outside of the box. For a return we will issue a refund to the card that was used to pay for the item. Sales tax will not show as a refund until after your product has been processed in our system.
It generally takes 3 to 5 business days after the package arrives at our warehouse for your return to be processed. Once the return is processed you will get an email confirmation.
We build products to last, offering outdoor enthusiasts more adventures and reducing the amount of goods piling up in landfills.
Product Durability
Our priority is to design and manufacture durable, long-lasting products. Extensive testing—both in-house and in the field—allows us to ensure that our products will stand up to the wear and tear to which our customers subject their gear.
Our products have stood the test of time, and we often hear stories from customers who are still using their MSR stoves from the 1980s or their Therm-a-Rest mattresses from the 1970s. Because we believe that our outdoor gear should support you on adventures for years to come, we offer a limited lifetime warranty on all our non-electronic products.
Product Care and Repair
Most of our products are repairable by customers or service staff at our Repair Shop. This helps keep your gear in the field and out of landfills. Furthermore, our repair team shares knowledge with customers to empower them to repair their own gear in the field using one of our repair kits included with many of our mattresses or service kits made available to them.
Our repair and service team has more than 50 years of combined experience and has been featured in Outside Magazine for their work. With their creativity and technical expertise, most of the products that get serviced and repaired are returned to customers for many more years of use.
