Warranty and Repair
We at Cascade Designs, Inc. take pride in offering the highest-quality outdoor gear available, and we stand behind everything we make. If you experience any problems with one of our Therm-a-Rest® products, the information below will help you get it repaired or replaced as quickly as possible.
In order to keep our products in use and out of the landfills, Cascade Designs offers a repair service. If you cannot repair your product yourself (Repair and Maintainance), return it to the Cascade Designs Service Center. Products that are returned under warranty or for repair alert us to potential manufacturing problems of which we might not be aware.
Most damaged Therm-a-Rest products can be repaired
Policy and Procedures
Limited Lifetime Warranty
Cascade Designs guarantees the materials and workmanship of our products. We know you rely on our gear for your comfort and safety, and we are confident that our products are up to this task. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. If you have a product that is damaged or defective, please call us at 1-800-531-9531 so we can assess the problem and recommend a course of action. Cascade Designs will maintain, repair, or replace defective product at our discretion, and we will repair non-warranty damage at a fair rate. We ask that you clean products before sending them to us.
Return shipping charges to the consumer for repaired products are covered. Should a product be found defective under this warranty, we will repair it or replace it at our option. (Therm-a-Rest self-inflating mattresses more than two-years old will be replaced with a lifetime-warranted cosmetic-irregular mattress.)
What is not covered
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying is not covered. Shipping charges to Cascade Designs for a defective product are not covered. Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.
How to obtain warranty service or repair service for field damaged products
Please fill out the Returned Product form and enclose it with your product. Your name, address, and phone number are essential to assure proper return of the repaired or replaced product.
- Products must be clean before they can be repaired.
- A minimum service charge covers repair cost, handling, and return shipping for field-damaged products. Service charge will be quoted when you call for return authorization. Make your check payable to Cascade Designs, Inc. If your product is repaired or replaced under warranty, your check will be returned.
- Using Cascade Designs’ mailing label, package and return the product to the Cascade Designs Service Center.
- Allow 4-6 weeks for your product to be returned to you. If it is damaged beyond repair, you will be contacted.
North America Repair Services
Tel: 1-800-531-9531
Fax: 1-800-583-7583
Address:
Cascade Designs Service Center
4225 Second Avenue South
Seattle, WA 98134 U.S.A.
Monday–Friday, 8:30 a.m.–4:30 p.m. Pacific Standard Time.
Ireland Repair Services
Tel: +353 (0) 21 462 1400
Fax: +353 (0) 21 463 2583
Address:
Cascade Designs, Ltd.
Dwyer Road
Middleton, Co. Cork, Ireland
Germany Repair Services
Tel: 0911 - 9773866
Fax: 0911 - 772660
Address:
c/o Werner Zinsmeister
Katharinenstrasse 7, 90762 Fürth
Australian Repair Services
Tel: 61-2-9966-9800
Fax: 61-2-9966-9811
Address:
PO Box 645
Artarmon, NSW 1570, Australia
New Zealand Repair Services
Tel: 64-4-939-6800
Fax: 64-4-939-6801
Address:
4 Aglionby St , P.O. Box 38-013 , Mail Centre
Wellington, New Zealand
Japan Repair Services
Tel: 81-0256-32-0819
Fax: 81-0256-32-0880
Address:
333 Shimosugoro , Sanjo-shi
Niigata-ken, 955-0093, Japan
You can download a PDF file that includes a return form and a mailing label:
Returned Product Form and Mailing Label
(7kb)
